Basic Business
General Business
Customer Relations
Related Categories in LAD Libraries
The following are categories found throughout the Libraries and Directories that are related to the resources within General Business / Customer Relations. Each category link will open in a new window for your convenience. Accessing resources in a different library requires a seperate subscription.
Business Management / Customer Service
Customer satisfaction program. Full text of a customer service plan. Evaluating your company for its strengths and weaknesses in promoting customer satisfaction. How to handle persistent complainers. How to measure customer satisfaction. Reengineering for customer satisfaction in service industries.
