| GCat | Basic Business |
| MCat | General Business |
| SCat | Customer Relations |
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Libraries - Related Resources
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- Business Management / Customer Service : Resources on customer relations, complaint handling, customer satisfaction
Customer satisfaction program. Full text of a customer service plan. Evaluating your company for its strengths and weaknesses in promoting customer satisfaction. How to handle persistent complainers. How to measure customer satisfaction. Reengineering for customer satisfaction in service industries.
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Business Plans
My Account
My Account
Nothing is more hateful to wisdom than too much subtlety.
