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GCat: Basic Business
MCat: General Business
Cat: TQM

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Business Management / Quality Management

Principles and practices of Total Quality Management. TQM case studies. Tools and techniques. Reengineering for productivity and quality. Full text of a quality control manual.


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Words of Wisdom

" You win some, you lose some, and some get rained out,
But you have to suit up for all of them.

- Diana Schneider

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Comic Relief

Whoops

One day a secretary is leaving on her lunch break, and she notices her boss standing in front of a shredder with a clueless look on his face. The secretary walks up to him and asks if he needs help.

"Yes!" he says looking and sounding relieved, "This is very important."

"Glad to help," she says as she turns the shredder on and inserts the paper.

"Thanks, I only need one copy."

- Yogi Berra